Privacy Policy
Effective Date: 25 June 2025
Healio Pte Ltd (“Healio”, “we”, “our”, or “us”) is committed to protecting your privacy and managing your personal data responsibly. This policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
1. What This Policy Covers
This policy applies to all personal data collected by Healio through our services, websites, programs, events, and other interactions, including any engagement with our staff or learning platforms.
2. Collection and Use of Personal Data
We collect personal data only with your consent, or where authorised under applicable laws. This may include your name, contact details, job title, organisation, or any other information voluntarily provided through enquiries, registrations, event sign-ups, or digital platforms.
We collect and use your data to:
- Respond to enquiries or service requests
- Process registrations and manage programs
- Deliver and personalise our services
- Communicate updates, events, or opportunities
- Improve our service quality and user experience
- Meet legal and regulatory obligations
If you choose not to provide certain information, we may be unable to fulfil the related service or request.
3. Consent and Cookie Use
By using our website and digital services, you consent to our collection of certain technical information, such as cookies, device type, browser settings, and location data. These help us improve functionality and user experience.
Where legally required, we will seek your consent before placing or accessing cookies on your device. You may manage your cookie preferences through your browser settings.
4. Access, Correction, and Retention
You have the right to access your personal data held by Healio and request corrections if the information is inaccurate or incomplete. Requests can be submitted to: hi@healio.sg
We retain personal data only as long as necessary for the purposes stated or to comply with legal obligations. When no longer required, your data will be securely deleted or anonymised.
5. Protection of Personal Data
We take reasonable steps to safeguard your personal information from unauthorised access, misuse, loss, modification, or disclosure. However, no system is infallible, and we cannot guarantee full protection against risks inherent in all internet communications.
6. Disclosure to Third Parties
Healio does not sell, trade, or rent your personal data. We will not disclose your information to third parties without your consent unless required by law or to fulfil service obligations (e.g., working with trusted service providers under confidentiality agreements).
If data is transferred outside Singapore, we ensure comparable standards of data protection are maintained.
7. Complaints and Breach Response
If you believe your privacy has been compromised, you may lodge a written complaint to hi@healio.sg, addressed to the Deputy CEO, within four (4) months of becoming aware of the issue. Please include relevant details of the suspected breach.
We take all complaints seriously and will investigate promptly. Disciplinary action may be taken if a breach is confirmed.
8. Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in law or our operations. Any updates will be posted on our website with the updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this policy or your personal data, please contact us at:
Email: hi@healio.sg
Address: Healio Pte Ltd, 61 Stamford Road #01-09 Stamford Court, SINGAPORE 178892
